Palo Verde Behavioral Health (PVBH) continually works to improve our clinical outcomes, keep our patients safe, and provide service excellence. Safe care is great care. The safety of our patients is our greatest concern. Quality care comes first from providing a safe environment for patients.
PVBH collects data to improve our treatment and create quality goals for our care delivery. We participate in programs for development of national quality measures that allow us to compare our performance with state and national averages.
Data collection begins on admission into treatment with baseline information related to assessments of symptoms, behavior and global functioning. Assessment information is gathered again at completion of treatment.
At PVBH, we listen to our patients and families to ensure that we provide service excellence. We conduct numerous patient satisfaction surveys as well as provide a culture and continuous check-ins to ensure that we are exceeding patient needs.